Feedback Loops Guide
The NDI Feedback Loops Guide is a practical toolkit to help local governments design meaningful, cost-effective, two-way communication with citizens on shared policy priorities. Drawing on more than a decade of global experience—including lessons from El Salvador, Mexico, Moldova, and Slovakia—the guide outlines the “listen, respond, report” process that builds trust, improves decision-making, and strengthens service delivery. It provides step-by-step instructions, templates, and examples to implement feedback loops, while distinguishing this approach from other participation methods. The guide is designed to make engagement easier for officials, more valuable for communities, and more impactful for democratic governance.
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